There are many ways to support your business. At CDS, we do what suits you and your way of working.
We want our clients to be happy with our services and we also want you to be working happily with your I.T. so
when you have a problem, you call CDS and we help. It starts with one phone call, we will do everything we can over the
phone to help you, even remotely connect to the computer and try to help more directly. If the situation calls for it,
we will come out to your site straight away to correct your problems.
We believe you need to trust your I.T. provider, and all our clients trust us with their business support. They will never
hesitate to call us and nor should you.
At CDS, we use our own hosted Microsoft Exchange servers rather than Microsoft's Office 365 platform for our cloud-based email systems.
This means that we are in complete control of them., meaning that we are not tied to Microsoft for support, tracing of emails or fault finding.
This allows us to:
Trace incoming emails from arrival from the internet right through to the destination mailbox
Trace emails from clients from the time sent right up to the point they reach the destination server
Set up clients' email addresses quickly ready for use when you need them
Manage our own anti-spam system, customised to suit our clients' exact needs
Act as a single point of contact for support. No waiting in call queues for Microsoft's response
Keep robust backup systems so no email can be lost
Use a reliable failover system, with multiple servers to keep the maximum possible uptime
Provide complete traceability for our clients to ensure that they know for certain their emails have been received or sent.
Our clients want CDS to keep their data safe and secure, so we use our online backup system to back up your important data and provide cloud data storage for clients who don't use a server.
Working in a similar manner to OneDrive or GoogleDrive, we use a cloud system over which we have full control, stored on our servers. Your data is encrypted and uploaded to
one of our servers and synced down to the rest of your computers, acting as if you had your local file server.
You can access this data from any computer and most smartphone or tablet devices.
All our servers are replicated across multiple locations preventing data loss and downtime.
Your call to CDS becomes your only call if you have any issues or questions relating to cloud services.
CDS can manage all your internet services including your website or web-based systems for your clients.
We can simply host an existing website, or we can design one for you. We work closely with our clients to get the
design to their liking. From colours and images to menu style and page layouts, your website represents your business, so it has to contain what you want.
We can do single page sites or large multi-page websites designed for thousands of visitors per day, to advertise
your products & services or to allow you to interact with your clients.
We also create custom software to streamline your business operations.
CDS develop and maintain custom software systems for multiple clients including:
a complete estate agency package to manage sales & lettings, as well as live uploads to custom wesbites and Rightmove.
a custom SMS system that allows people to send automated SMS messages to their customers
a system to allow our client's own customers to log on and manage orders
a system to encode delivery points on a map to optimize vehicle routing
an online sales order creation and management system
an online address and phone number validation system for a client's own customers
Custom software can take a while to create, but we get it to our clients working, ready to be tested so it can be further
refined to their needs exactly.
If a system you need exists already, we can help make it work properly for you, if one doesn't exist, contact us to see what we can do and we can create it for you.
Have you dropped your phone or tablet and damaged the screen? We can fix it.
At CDS we can repair tablet and phone screens. We will need to see the device to insure we get the correct part and that the damage is only to the screen.
If it looks like other parts maybe damaged we maybe able to help with those too but we can tell you at the time.
Even issues with apps, we can help. Setup your email on your device, connect it to your printer or your WiFi.
Contact us and we can discuss how we can help.
We offer remote support to our customers, so no matter where you are we can help.
Connected in seconds, straight to staff PCs to find that missing file, or onto servers for routine maintenance.
Our remote tool only needs to be installed once, and we can request access.